Volume 1 (2025)

Journal Paper

An Analytical Study of Factors Influencing the Interface Design of Pet Healthcare Applications

Author: Ma Yuexi, Winai Mankhatitham  PDF

Article 38

Abstract- This study aims to explore the Factors Influencing the Interface Design of Pet Healthcare Applications. With the rapid growth of pet populations in Thailand, the demand for pet health services continues to rise. Pet health apps are no longer just basic services; they have become a key factor influencing pet health, extending lifespans, and enhancing family well-being. In China, pet health apps are experiencing rapid growth and gradual standardization, entering a critical transition from "information tools" to "Healthcare service platforms." The future competitiveness of these platforms depends not only on the number of features but also on their user experience and interactive interface capabilities. This transformation will place higher demands on pet health apps, making it an opportune time to study the factors influencing pet health app interface design. Pet health apps have become a crucial channel connecting pet owners and veterinarians. The user experience and interactive interface of pet health apps not only help improve the efficiency of Healthcare decision-making for both pet owners and veterinarians but also indirectly promote the standardization and scientific nature of pet health management. However, existing apps lack user experience and interactive interfaces. This study, targeting pet owners and veterinarians in Qingxiu District, Nanning, Guangxi, conducted a questionnaire survey and in-depth interviews, combined with a comparative study of Vetster, Dr.Tail, PetDesk, and Boqi App, to explore the strengths and weaknesses of pet health apps in terms of user experience and interactive interfaces. The research results show that the factors that users are most concerned about during use are the convenience of Healthcare treatment, the professionalism of doctors and emotional companionship, while the pain points are concentrated in complex operations, slow response from doctors and lack of emotional design.

Keywords:

User Experience Interactive interface Pet Healthcare App

Cite: Ma, Y., & Mankhatitham, W. (2025). An Analytical Study of Factors Influencing the Interface Design of Pet Healthcare Applications. Glovento Journal of Integrated Studies, 1, Article 38. http://doi.org/10.63665/gjis.v1.38